Sunday, September 25, 2011

Ch. 5: Developing a Global Vision


      The success of Starbucks outside of the United States has to be given credit for their strategic marketing in outside countries and in the U.S. They have stores in almost all the continent, Asia pacific, The Americas, Europe, Middle east, Africa and Greater China. "In August 1996, Starbucks Coffee International  opened the first Starbucks location outside North America with a groundbreaking store in the high-fashion Ginza district of Tokyo, Japan. Since then, Starbucks has offered the highest quality arabica coffee, handcrafted beverages, and legendary service that combine to provide the unique Starbucks Experience to customers in nine countries in the Asia Pacific region. These countries include Australia, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea and Thailand."
     Starbucks has opened 16,858 stores since they first started and last year opened their first store in Hungary and El Salvador. But they are smart enough to be put these stores at locations where they know that the people that live close by or go into these places will pay the price for a Starbucks drink. So most of the stores were first placed in well developed countries both globally aware of brands and economically developed. This may be why they put more focus in Asian countries first and then to other countries to expand their company strategically and well planned to where they would have a good percentage of doing good.
     Starbucks has also spread there new way of business by being eco friendly and spreading the word on how and to who they purchase most of their coffee from. Most which are farmers in countries like el salvador, honduras Guatemala and other South America countries and tea from India. Starbucks both advertise there coffee globally but also provides jobs globally. So brand loyalty may be something that people who live outside of the U.S. may want to be loyal to a company that not only provides coffee but also provides the Starbucks experience imported coffee and tea and also an eco friendly business.
















http://www.starbucks.com/responsibility/learn-more/goals-and-progress

Thursday, September 22, 2011

The concept of Starbucks products and how it relates to it's target market.


     The concept of Starbucks product is to achieve customers satisfaction and to have a competitive edge against all other competitor try to bring them down. "Starbucks purchases and roasts high-quality whole bean coffees and sells them, along with fresh, rich-brewed coffees, Italian-style espresso beverages, cold blended beverages, a variety of complementary food items, a selection of premium teas, and beverage-related accessories and equipment, primarily through company-operated retail stores. Starbucks also sells coffee and tea products and licenses its trademark through other channels such as licensed retail stores and, through certain of its licensees and equity investees, Starbucks produces and sells a variety of ready-to-drink beverages." This can relate to it's target market because its providing more than just coffee to them. They can sit and eat breakfast, lunch and dinner at Starbucks or go online with free wifi access in a comfortable and laid back environment. Starbucks is more than just a cafe it brings a whole other level to the market that others have to try to catch up. So even thought they do not market to younger children they do market to their parents that can purchase their children Starbucks products such as the pastries, juice and chocolate milk. They don't market to senior citizens either but they have now created a line of instant coffees Starbucks VIA® Ready Brew which they hope will attract the older customers.


As seen below one of Starbucks loyal customers:






Suri Cruise gets her daily cup of hot chocolate with her nanny on Thursday (February 24) in Vancouver, Canada.

The 4-year-old cutie has been a constant customer at Starbucks while she has been in Vancouver.































Re:STARBUCKS INVESTOR RELATIONS

Monday, September 19, 2011

Ch. 4: The Marketing Environment


     One of the main reason for Starbucks success is their ability to know and learn from their customers and are able  to change and do it quickly to satisfy consumers needs and wants in this network friendly world. The Starbucks brand is known for their sophistication and luxurious coffees. Their marketing strategies are very well thought out as they seek to provide the best possible coffee to adults raging from the age of 25 to 40 even though today you kind find newborn to seniors with their caregivers. Starbucks is able to not only be reached to these age groups but others with their variety of products from graham animal crackers and apple juice for children to soups and sandwiches for adults. The company has spread like wildfire, “Today, we are privileged to connect with millions of customers every day with exceptional products and more than 17,000 retail stores in over 50 countries”.The benefits that Starbucks provided to their customers is the experience of what they will get at the store from being able to hang out with friends to even holding job interviews. They care very much of the environment and are able to share that with customers by telling them that when they purchase a Starbucks product there helping others. They are very good marketers because of their awareness on the change in the population into looking into greener products that are eco friendly and also helping out in different communities and underdeveloped countries by volunteering and raising funds. It is Starbucks goal to, "make sure everything we do honors that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly."
Below you can see how their commercial targets office workers:





Monday, September 12, 2011

Ch 3: Ethics & Social Responsibility



     In accordance with 
Responsibility: Ethical Local Global , "We've always believed in buying and serving the best coffee possible. And it's our goal for all of our coffee to be grown under the highest standards of quality, using ethical trading and responsible growing practices. We think it's a better cup of coffee that also helps create a better future for farmers and a more stable climate for the planet."
     Starbucks has proven to not only to be able to keep their goals but are working soon to accomplish those goals that haven't been completed. People are able to see on there Starbucks Global Responsibility: Report Goals & Progress 2010 page, which describes there goals and which have been completed, which are in progress, and which have not been completed. Beyond any doubt Starbucks goes above and beyond making sure there customers are receiving the best products available and from farmers that are in need of buyers. Starbucks carries out on their ethical and responsibility goals in a timely manners for both the business and the community there in by:

- Diversity at Starbucks (This page takes you through the process of choosing their suppliers and employees.)
-Recycling & Reducing Waste (This page allows you to check on their Green change.) 
-Community (This page describes how they give back to communities.)
-Environment (Environmentally friendly Starbucks)
-Sourcing (This page goes through the process of choosing their partners and working with people that follow their same ethical business process)
-Wellness (Policy & Advocacy)

Within their Year in Review: Fiscal 2010 Report they state:

Acting Responsibly

At Starbucks, we have always aspired to be known as much for our commitment to social responsibility as we are for the quality of our coffee. Also finding innovative ways to be greener, "Starbucks has become an icon figure in not only selling coffee but being a great meeting and place to be laid back and comfortable and a place that is aware of the help need in communities and developing countries.to find a way to make food packaging and serveware recyclable. We are working with more representatives from suppliers, cup manufacturers, retail and beverage businesses, recyclers, NGOs, and academic experts– even competitors. We know that together we can find innovative solutions for our cups and packaging and make a meaningful impact."








Monday, September 5, 2011

Ch. 2: Strategic Planning for Competitive Advantage



     The openness from chairman Howard Schultz, CEO's, board of directors to their partners (employees) and customers in sticking with their mission statement and being able to answer to feedbacks is their guide to successful strategic planing for competitive advantage against their competitors. The creativity and new products with new services that Starbucks offers gives customers a new reason to go back or just a good reason as for why not switch over to a cheaper cup of coffee. Starbuck has expanded themselves from giving their customers a good cup of coffee to even offering free downloads on itunes and free access to Wi-fi in most of their store locations.
     Starbucks leaders skills at developing good ideas to attract new customers and to maintain their loyal customers is lead by improving stores and expanding their products not only nationally but internationally. Starbucks keeps up to date to the latest trends to be able to reach their customers by updating themselves from the usual marketing plans to social network marketing. As of june 2010 Starbucks became the second member with the most Facebook memebers reaching up to more than 10 million members. They were able to reach that mark by good advertising and by offering coupons and writing back to what Facebook user have to say about a product. They take into considerations what customers have to say and are able to change anything that is not liked by customers. But Starbucks doesn't stop there, you are also able to follow them on Twitter and they have also created their own social network, My Starbucks Idea. Customers can tell Starbucks directly of new ideas, support an idea, rate products and give reviews on them to the company. Apart from using social networks they are also advertising on TV commercials, magazines, movies, TV shows, youtube, etc. to get known nation wide to those that might not know exactly what they offer.
     Since everything now is going green Starbucks does not stay behind and they follow their mission statement by being “committed to ethical sourcing; working to ensure that every cup we serve is produced using the highest standards of quality and responsible growing practices. Coffee that carries the Starbucks™ Shared Planet™ mark assures that it has been produced in ways that are environmentally, socially and economically responsible. We are also committed to minimizing our impact on the planet, and inspiring others to do the same. We are committed to being a good neighbor and a catalyst for change – bringing together our partners (employees), customers and the community to contribute positively every day.” They use recycled materials for coffee cups and other products they sell, and they offer Ethos-Water which helps those in need of clean water which Starbucks has agreed to donate 10 million dollars. People are able to get good products and also see that Starbucks is not only worried in having a good net income but also in giving back.

Friday, September 2, 2011

Ch. 1: Starbucks Co. Mission Statement

Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.








according to: http://assets.starbucks.com/about-us/company-information/mission-statement


A Brief History on Starbucks Co.

The Starbucks Story 
It began in 1971. Back then they were a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market. 
Today, they are privileged to connect with millions of customers every day with exceptional products and more than 17,000 retail stores in over 50 countries. 

Folklore 
Starbucks is named after the first mate in Herman Melville’s Moby Dick. Our logo is also inspired by the sea – featuring a twin‐tailed siren from Greek mythology. 


Our Coffee 
We’ve always believed in serving the best coffee possible. It's our goal for all of our coffee to be grown under the highest standards of quality, using ethical sourcing practices. Our coffee buyers personally travel to coffee farms in Latin America, Africa and Asia to select the highest quality arabica beans. Once these quality beans arrive at our roasting plants, Starbucks experts bring out the balance and rich flavor of the beans through the signature Starbucks Roast™. 

Our Stores 
Our stores are a neighborhood gathering place for meeting friends and family. Our customers enjoy quality service, an inviting atmosphere and an exceptional cup of coffee. 
Total stores: 17,018* (as of July 3, 2011) 
Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, El Salvador, England, France, Germany, Greece, Guatemala, Hong Kong/Macau, Hungary, Indonesia, Ireland, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mexico, New Zealand, Netherlands, Northern Ireland, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Scotland, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States and Wales. 






                                                             According to: http://assets.starbucks.com/about-us/our-heritage